Goodwill pledges to set the standard for professional conduct by acting with integrity. We know that acting with integrity builds credibility, both within the organization and throughout the communities within which we operate. A reputation for integrity is a significant corporate asset. The Board of Directors and Goodwill staff are committed to making Goodwill the most valued company in our field. We will accomplish this by saying what we mean, doing what we say, and making a positive difference in the lives of the people we serve. Goodwill endorses five basic principles:
HONESTY: To be truthful in all our endeavors, to be honest and forthright with one another and with our consumers, referral sources, and community partners.
RESPECT: To treat one another with dignity and fairness, appreciating the diversity of our work force and the uniqueness of each employee.
TRUST: To build confidence through teamwork and open, candid communication at all levels of the organization.
RESPONSIBILITY: To speak up without fear of retribution, and report concerns in the workplace, including violations of laws, regulations, ethical standards, and company policies, and seek clarification and guidance when in doubt.
CITIZENSHIP: To obey the laws of the land, work to make our communities more productive, and act with pride and confidence as a representative of Goodwill.
We promise to apply the standard of integrity to all we do as related to: our staff, board of directors, financial practices, marketing activities, consumer services, referral/funding source interests, and other stakeholders’ issues. In order to ensure the application of this principle, Goodwill provides an anonymous telephone reporting service.
The following provide a framework within which Goodwill applies the foregoing standard:
We are committed to the ethical treatment of those to whom we have an obligation.
For our employees we are committed to honesty, just management, and fairness by providing a safe and healthy environment, opportunity for career growth, and respecting the dignity due everyone.
For our customers we are committed to produce reliable products and consumer-driven services, delivered in a timely manner, at a fair price, and with expected outcomes.
For the communities in which we live and work, we are committed to acting as concerned and responsible neighbors. We seek ways to share Goodwill’s mission with others, reflecting all aspects of good citizenship.
For our funding sources and governing authorities we are committed to pursuing financial stability, sound growth, and to exercising prudence in the use of our assets and resources.
OBEY THE LAW: We will conduct our business in accordance with all applicable laws and regulations. Compliance with the law does not comprise our entire ethical responsibility. Rather, it is a minimum, absolutely essential condition for performance of our duties.
PROMOTE A POSITIVE WORK ENVIRONMENT: All employees want and deserve a workplace where they feel respected, satisfied, and appreciated. Harassment or discrimination of any kind and especially involving race, color, religion, gender, age, sexual orientation, national origin, disability, and veteran or marital status is unacceptable in our workplace environment.
PROVIDING AN ENVIRONMENT THAT SUPPORTS THE HONESTY, INTEGRITY, RESPECT, TRUST, RESPONSIBILITY, AND CITIZENSHIP OF EVERY EMPLOYEE PERMITS US THE OPPORTUNITY TO ACHIEVE EXCELLENCE IN OUR WORKPLACE: While everyone who works for Goodwill must contribute to the creation and maintenance of such an environment, our executive and management personnel assume special responsibility for fostering a context for work that will bring out the best in all of us.
WORK SAFELY: Protect Yourself and Your Fellow Employees. We are committed to providing a drug-free, safe, and healthy work environment. Each of us is responsible for compliance with environmental, health, and safety laws and regulations. Observe posted warnings and regulations. Report immediately to the appropriate management any accident or injury sustained on the job, or any environmental or safety concern you may have.
KEEP ACCURATE AND COMPLETE RECORDS: We must maintain accurate and complete records. Transactions between Goodwill and outside individuals and organizations must be promptly and accurately entered in our books in accordance with generally accepted accounting practices, and principles. Entries into the case record must be made in a timely manner and reflect the desires and preferences of the persons served, the services provided in response, and the actual outcomes achieved. Financial records and case record information must be treated with strict confidentiality. No one should rationalize or even consider misrepresenting facts, falsifying records, or compromising confidentiality. It is illegal, will not be tolerated, and will result in disciplinary action.
STEER CLEAR OF CONFLICTS OF INTEREST: Playing favorites or having conflicts of interest – in practice or in appearance – runs counter to the fair treatment to which we are all entitled. Avoid any relationship, influence, or activity that might impair, or even appear to impair, your ability to make objective and fair decisions when performing your job. When in doubt, share the facts of the situation with your supervisor.
MECHANISM TO ADDRESS VIOLATIONS OF THE STANDARD: Any allegation of violation of Goodwill standards for integrity will be taken seriously and thoroughly investigated by the appropriate executive staff member or governing authority in accordance with policies set forth in the Personnel Practices Code and the organization’s Corporate Compliance policies and procedures. In those situations where a potential breach of an established professional Code of Ethics may have occurred, the allegation will be reported to the appropriate disciplinary oversight board for review.
To report any concerns you have regarding the Operations or Governance of Goodwill Industries of El Paso, Inc you may contact our anonymous HOT LINE toll free at (1-877-888-0002)